These Terms of Service apply to every purchase made in the CubeClash store. By placing an order, you agree to them and to our [User Agreement](/?legal=agreement). Our [Privacy Policy](/?legal=privacy) explains how we handle your information. If you do not agree, do not place an order.
## About This Store
CubeClash ("we," "us," or "our") operates a Minecraft network, and this store sells digital items and perks for it. PayNow, our payment provider and reseller, processes all payments and issues receipts. Our [User Agreement](/?legal=agreement) describes who may buy from this store.
CubeClash is not an official Minecraft service and is not endorsed by or affiliated with Mojang or Microsoft.
## Orders and Delivery
Items are delivered to the Minecraft account you log in with. When you log in, enter your exact username. If you play on Bedrock Edition, also turn on the Bedrock switch. You are responsible for confirming that both are correct before you pay. We are not responsible for items delivered to an incorrect username or edition. If you notice a mistake, contact us right away, and we will try to help.
Prices and any applicable taxes are shown at checkout before you pay. PayNow processes your payment, so we never see or store your full card details. We may change prices or remove items at any time. A change does not affect an order that you have already completed.
Most purchases arrive in-game within 1 to 10 minutes. You may need to rejoin the server before an item appears. If a purchase has not arrived after 20 minutes, open a ticket in our Discord and include your transaction ID.
To buy an item for another player, log in, select Gift on the item, and enter the recipient's Minecraft username. Check the username carefully before you continue. A gift belongs to the recipient once it is delivered, and it follows the same refund rules as any other purchase.
## What You Are Buying
Every item in this store is a virtual item or perk, such as a rank, in-game currency, or a cosmetic. A purchase gives you a limited, personal, non-transferable license to use the item on our servers. Items have no cash value, cannot be sold or exchanged for money, and do not give you ownership of any account, character, or data.
We may rebalance, rename, or update items as the network grows. We will not remove an item that you paid for without offering a fair replacement.
## Refunds and Chargebacks
Digital items are delivered immediately, so all sales are final. The only exceptions are the ones in this section and any refund that the law requires. If we cannot deliver an item that you paid for, or if you are charged more than once for the same order, we will fix the problem or refund the order.
If something goes wrong, open a ticket in our Discord first and include your transaction ID. We can usually resolve the issue within minutes.
You may also ask PayNow to review a refund by emailing support@paynow.gg. Include your order ID, the items you bought, and a description of the problem. PayNow decides each request and may decline it. If PayNow approves a refund, it sends the money to your original payment method.
Buyers in some countries have a legal right to cancel an online purchase within a set period. By completing your purchase, you ask for immediate delivery. Once the item is delivered, you lose that right where the law allows.
A mute, kick, or ban for breaking the server rules does not entitle you to a refund. If you open a chargeback or payment dispute without contacting us first, we may remove your items and permanently ban you from the network. Our [User Agreement](/?legal=agreement) describes when we may suspend or end your access.
## Liability and Governing Law
We work to keep the network online, but we do not guarantee uninterrupted service. Maintenance, outages, resets, and game updates may affect what you bought.
The store and its items are provided "as is." To the fullest extent the law allows, we are not liable for indirect or consequential losses, lost data, or lost progress. Our total liability for any claim is limited to the amount that you paid for the item at issue. Nothing in these Terms of Service limits any legal right that cannot be waived by contract.
These Terms of Service are governed by the laws of the State of Tennessee, without regard to conflict of laws principles. Any legal action arising from these Terms of Service must be brought in the state or federal courts located in Tennessee.
## Changes and Contact
We may update these Terms of Service from time to time. The date at the bottom of this page shows when they last changed. If you keep using the store after a change, you accept our updated Terms of Service. If you have questions, open a ticket in our Discord.
This User Agreement explains who may use the CubeClash store and the rules for using it. It works together with our [Terms of Service](/?legal=terms), which cover purchases, and our [Privacy Policy](/?legal=privacy), which explains how we handle your information. By using the store, you accept all three.
## Who May Use the Store
You must be at least 13 years old to use this store. If you are a minor where you live, a parent or legal guardian must approve your purchases and is responsible for them. You must pay only with a payment method that you own or are authorized to use.
## Your Login and Username
When you log in, the store identifies you by your Minecraft username and your unique ID. Java Edition players have a UUID, and Bedrock Edition players have an XUID. You are responsible for everything done through your login, including purchases. Do not log in as another player or pretend to be one. To buy something for another player, use the Gift option described in our [Terms of Service](/?legal=terms).
## Acceptable Use
While using the store, you agree not to:
- Pay with a stolen, unauthorized, or fraudulent payment method
- Dispute a charge in bad faith for an item that you received
- Exploit a bug, error, or pricing mistake to get items that you did not pay for
- Use bots, scripts, or other automated tools to make purchases or collect data
- Attack, overload, or try to break into the store
- Sell, trade, or transfer purchased items or accounts for money
## Server Rules and Bans
Buying an item does not exempt you from our server rules. We may mute, kick, or ban any player who breaks them, whether or not that player has bought anything. We may also remove purchased items from accounts that cheat, exploit bugs, or commit fraud. As our [Terms of Service](/?legal=terms) explain, a punishment for breaking the rules does not entitle you to a refund.
## Our Content
The CubeClash name, the logo, and the design and text of this store belong to us or to our licensors. Do not copy or use them without our written permission. You may share a link to the store.
## Suspension and Termination
We may suspend or end your access to the store, remove your items, or ban you from the network if you break this User Agreement, our Terms of Service, or the server rules. We may do the same if we reasonably suspect fraud. If you think we made a mistake, open a ticket in our Discord, and we will review it. You may stop using the store at any time.
## Changes and Contact
We may update this User Agreement from time to time. The date at the bottom of this page shows when it last changed. If you keep using the store after a change, you accept our updated User Agreement. If you have questions, open a ticket in our Discord.
This Privacy Policy explains what information the CubeClash store receives, how we use it, and who else handles it. It works together with our [Terms of Service](/?legal=terms) and our [User Agreement](/?legal=agreement). By using the store, you accept this Privacy Policy.
## Information We Receive
When you log in or buy something, we receive your Minecraft username and your unique ID. Java Edition players have a UUID, and Bedrock Edition players have an XUID. If you send a gift, we also receive the recipient's username.
PayNow shares the details of each order with us. These include the items you bought, the amount, the transaction ID, and the date. PayNow may also share contact details, such as the email address that you give at checkout. We never receive your full card number.
If you open a ticket in our Discord, we receive whatever you choose to tell us there.
## How We Use Information
We use your information to deliver your purchases, answer support requests, review refund requests, and prevent fraud and abuse. We also use it to keep records that the law requires and to improve the store. We do not sell your personal information.
## Third-Party Services
[PayNow](https://paynow.gg) hosts this store and processes every payment. You enter your payment details on PayNow's checkout page. Its privacy policy covers that information.
Your browser also loads a few items straight from outside services.
- [Minotar](https://minotar.net), [MC-Heads](https://mc-heads.net), [VZGE](https://vzge.me), and [NMSR](https://nmsr.nickac.dev) supply the player heads and busts
- [Google Fonts](https://fonts.google.com) supplies the fonts
These services receive your IP address and browser details when a page loads. The picture services also receive the usernames of the players shown. We do not control how these companies use that information. Each one follows its own privacy policy.
We share your information only as needed to run the store. Our staff and game servers use your username and purchase details to deliver your items. We may also share information when the law requires it or when we need to prevent fraud. If CubeClash is sold or merged with another business, your information may transfer with it.
## Cookies and Browser Storage
Your browser keeps a few small files and saved settings for this store. We use them only to make the store work. They remember the items in your cart, your latest order, and whether you closed the announcement bar.
We do not use advertising or tracking cookies. PayNow may use its own cookies to keep you logged in and to keep checkout secure. You can delete cookies and saved data at any time in your browser settings. Doing so may empty your cart and log you out.
## Keeping Information Safe
We keep order records only as long as we need them to deliver purchases, resolve disputes, prevent fraud, and meet legal and accounting requirements. After that, we delete or anonymize them. We use reasonable measures to protect your information, but no method of storage or transmission is completely secure.
## Your Choices
To see, correct, or delete the information that we hold about you, open a ticket in our Discord. We may keep information that we need for legal or fraud-prevention reasons. Depending on where you live, you may have additional rights under local law, and we will honor them. Requests about information that PayNow holds go to PayNow.
## Minors
This store is for players who are 13 years old or older. Players who are minors where they live may buy only with the approval of a parent or legal guardian, as our [User Agreement](/?legal=agreement) explains. We do not knowingly collect information from anyone under the age of 13. If you think that a player under the age of 13 has given us information, open a ticket in our Discord. We will delete it promptly.
## Changes and Contact
We may update this Privacy Policy from time to time. The date at the bottom of this page shows when it last changed. If you keep using the store after a change, you accept our updated Privacy Policy. If you have questions, open a ticket in our Discord.
Your purchase is on the way and should show up in-game within 1-10 minutes. If it hasn't after that, open a ticket in our Discord with your transaction ID and we'll sort it out.
We couldn't find an order with that reference in this browser. This page only shows orders you finished here.
If you just paid, your receipt is in your email. Need help? Open a ticket in our Discord and include your order ID.
